This is the first time we have received feedback identifying the handle wrap as being too small and not fitting around the handle of a suitcase/bag. It is the one product that we don't manufacture in our studio. In fact, we switched vendors as we had opposite feedback - the handle wraps being too big. We take the trust our customers place in us as a company very seriously. We immediately reached out to Debbie via email, first to thank her for her feedback and to facilitate a resolution to her issue.
