I found YBT while searching for snorkel straps and loved that they offered personalized straps-the first I had found. I placed my order on a Sunday and made an error . I contacted the company Monday morning and was delighted to learn that YBT is a small, family run business and after a great conversation with Steve, he assured me they could fix my error. I received my two straps by the end of the week! The look wonderful, they are comfortable and I know will make my next snorkel trip even better. I will not hesitate to order from YBT again.