We are posting your review as we want our customers to know we post every review, good or bad. We don't believe this is a fair review nor is it accurate. We received your email letting us know of the problem on December 5th at 12:24 Central Time. We immediately made a replacement handle wrap with the correct spelling, packaged it, took it to the post office and we did respond to you that same day with an email at 2:11pm Central Time with the replacement update and a USPS tracking number for the replacement tag. Did you check your SPAM folder? As of today, Dec 12th, the tag is currently in route to you at the USPS Houston Distribution center. A phone call before you posted this review would have been appreciated. Nonetheless, should you not receive the replacement tag in the next couple of days, please call us! We take our customer service very, very seriously, check out our other reviews.
